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BCM Inks App Privacy Policy for Apple

Effective Date: April 17, 2025

Developer: Lampros Labs (for BCM Inks)

Contact Information: BCM Inks 161 Commerce Dr, Loveland, OH 45140 Email: rcallif@bcminks.com

Introduction

This Privacy Policy explains what personal information the BCM Inks App (the “App”) collects, how we use personal information, how personal information is shared, and your privacy rights as an end-user of this business-to-business application.

Data Collection and Use

We collect the following categories of data for the purposes described below:

  • Photos: Photos associated with jobs. These are collected to facilitate collaboration and assist BCM Inks in ink creation.
  • User Identifiers: User IDs. These are used to manage user accounts and facilitate collaboration within the same company or with BCM Inks.
  • Customer Content: Color and job data provided by customers. This data is essential for the core functionality of the App, including facilitating collaboration and assisting BCM Inks in ink creation.
  • Usage Data: Usage analytics. We collect information about how the App is used to improve its functionality and user experience.

How We Collect Your Data

We collect data through the following methods:

  • Direct Input: Users directly enter photos and color/job data into the App.
  • Integration with MyInkIQ: Data is received through integration with MyInkIQ, a related software system used by BCM Inks and its customers.
  • Tracking Technologies: We use AWS CloudWatch and LogRocket to collect usage analytics for monitoring app performance and identifying areas for improvement. LogRocket may also record user sessions for QA and technical support.

How We Use Your Data

The data collected is used for the following purposes:

  • Collaboration: To facilitate collaboration between users within the same company or with BCM Inks on specific jobs.
  • Ink Creation Assistance: To provide BCM Inks with the necessary information to assist in the creation and management of inks for customer jobs.
  • App Improvement: To analyze usage patterns and identify areas for enhancing the App’s functionality and user experience.
  • Technical Support and Quality Assurance: LogRocket is used to understand user interactions for troubleshooting and improving the App’s quality.

Legal Basis for Processing

We process your data based on the following legal grounds:

  • Legitimate Interests: Processing is necessary for our legitimate business interests in providing and improving the App, facilitating collaboration with our customers, and assisting in ink creation.
  • Performance of a Contract: Processing is necessary for the performance of contracts between BCM Inks and its business customers.

Data Sharing

We may share your data with the following categories of third parties:

  • LogRocket: We share usage data, including session recordings, with LogRocket for quality assurance and technical support purposes.

Data Retention and Deletion

We retain data permanently to ensure continuity of service and historical record-keeping for business purposes. Users can request the deletion of their data by contacting BCM Inks at the provided contact information. Upon receiving a verifiable deletion request, we will take steps to delete the data as required by applicable laws and our internal policies.

Your Rights

As a user, you have certain rights regarding your personal data. Within the BCM Inks App, you have the ability to:

  • Access: View your color and job data.
  • Correction: Correct any inaccuracies in your existing color and job data.
  • Export: Export your color and job information from the App.

For other rights, such as requesting deletion or inquiring about the processing of your data, please contact BCM Inks using the provided contact information.

Data Security

We are committed to protecting your data and have implemented the following security measures:

  • Restricted Access: Access to the App is limited to user accounts created and managed by authorized BCM Inks staff.
  • Secure Infrastructure: Data is stored securely within systems hosted by a reputable cloud infrastructure provider with robust security protocols.
  • Audit Mechanisms: We have audit mechanisms in place to monitor and track data access and modifications.

Data Tracking

This App uses AWS CloudWatch and LogRocket for usage analytics and quality assurance. LogRocket may track user sessions, including screen recordings, mouse movements, and interactions, to help us understand user behavior and identify areas for improvement.

No Third-Party Advertising

We do not serve third-party advertisements within the BCM Inks App, and we do not share your data with third parties for advertising purposes.

International Data Transfers

The BCM Inks App is used by customers in both the United States and Mexico. To optimize performance and ensure data locality, data from each region is stored separately in data centers located within the United States. By using this App, you acknowledge and consent to the storage of your data in U.S. data centers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the BCM Inks website, BCMInks.com, and may provide in-app notifications of significant updates. We encourage you to review this policy periodically.

Governing Law

This Privacy Policy is governed by the laws of the State of Ohio, United States, without regard to its conflict of law principles.

B2B Specific Considerations

  • Business Use: This App is intended for use by businesses and their authorized personnel to facilitate their interactions with BCM Inks. Users are expected to adhere to their organization’s internal policies regarding the use of business applications.
  • Data Ownership and Control: While BCM Inks owns the underlying App and its infrastructure, business customers have control over the specific job and color data they create and manage within their accounts.
  • Integrations: We utilize LogRocket to enhance our technical support and quality assurance processes. The session data recorded by LogRocket will only be accessed and used by authorized BCM Inks personnel and our development partner for these specific purposes.
  • Data Processing Agreements (DPA): Given the business-to-business nature of this App and the primary legal bases for processing (legitimate interests and contract performance), we do not currently offer a standardized Data Processing Agreement (DPA) for GDPR compliance. However, we are open to discussing specific data processing needs with our enterprise clients.
  • No Sale of Data: We do not sell any business or personal data collected through the BCM Inks App to any third parties.